About CX EDGE
I’m glad you’re here! My name is Mateusz Janiec, and I created CX EDGE as a response to the challenges of today’s B2B market. Over two decades in sales and consultancy have taught me that in today’s world, the only sustainable advantage is the ability to listen to the customer and—more importantly—to draw the right conclusions. I believe the voice of the customer is the most powerful strategic tool. We use it not only to design better experiences and build lasting relationships but, above all, to compete effectively and agilely adapt strategies to market changes. My approach is relentlessly practical: I turn customer feedback into measurable standards, processes, leads, or new services that drive growth. Let’s get in touch!
Why CX EDGE?
Innovative Approach to Strategy At CX EDGE, we believe that out-of-the-box thinking is a key element of success. Our strategic approach is based on innovative solutions that not only address current challenges but also anticipate future needs. We create unique strategies that blend technology with human empathy, resulting in superior customer experiences.
Empathy in Customer Relations Our philosophy is built on a deep understanding of customer needs. At CX EDGE, we treat empathy as the foundation of all our actions. We foster trust-based relationships, allowing us to meet customer expectations more effectively and build long-lasting bonds that translate into loyalty.
Comprehensive Approach to CX We don’t settle for superficial analysis. We analyze every stage of the customer journey to identify the key moments that influence purchasing decisions. Our end-to-end approach ensures that every aspect of the customer experience is optimized to achieve maximum results.
Expertise in Change Management Change management is our specialty. With 20 years of leadership experience across various industries, we effectively implement new strategies and processes. We understand how to introduce changes so they are fully embraced and successfully integrated within your organization.
How we can help you
- Voice of the Customer (VoC) Programs: Designing systems to capture and transform feedback into actionable growth data.
- Customer Journey Mapping: Visualizing the path your customers take to eliminate friction and boost conversion.
- CX Strategy & Transformation: Aligning your internal processes with actual market needs.
- Change Management & Training: Ensuring your team is ready to live and breathe the new CX standards.
Contact us and schedule a free Discovery session!